Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
You can create an account when placing an order, and also directly on the ‘my account’ page.
배송 주소를 변경하려면 가능한 한 빨리 연락 주시기 바랍니다 그리고 우리는 당신이 올바른 주소로 주문을받을 수 있도록 도와 드리겠습니다.
주문이 발송되기 때문에 추적 번호로 확인 이메일을 받게됩니다.
결제 카드의 모든 결제는 PayPal을 통해 처리되며 세계에서 가장 안전한 결제 플랫폼을 제공합니다. 모든 구매에 대한 지불은 PayPal에 의해 안전하게 처리됩니다.
모든 민감한 정보는 컴퓨터와 PayPal 시스템간에 자동으로 암호화되어 귀하의 정보를 보호하는 것입니다.
세관 수수료는 국가의 법률에 따라 다릅니다. 우리의 경험은 당신이 어떤 세관 요금을 지불할 필요가 없다는 것입니다. 우리는 낮은 가치 선물로 우리의 순서를 전부 표합니다. 또한, 우리는 별도의 패키지에 더 큰 주문을 보내 이러한 비용을 피하기 위해.
이름 * 당신이 살고 있는 아무 사정도, 우리는 우리의 제품을 전 세계 발송합니다.
여러 가지 항목을 주문한 경우 별도로 보내질 수 있습니다.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
품목은 납품을 위해 시도되었지만 실패했습니다, 이것은 몇몇 이유 때문에 일지도 모릅니다. clarification에 대한 캐리어에 문의하십시오. 우리는 우리가 때문에 배달 실패 한 패키지에 대해 책임을지지 않는 것을 알 수 없습니다 :
- 상품은 주소에 의해 거부
- 잘못된 / 일legible / 불완전한 주소
- Expired Retention Period – 몇몇 국가에서는, 수신기는 국부적으로 우체국에 있는 그들의 포장을 주장하기 위하여 조언됩니다. 왼손잡이가 없는 경우에, 소포는 우리의 창고에 돌려보낼 것입니다.
- Addressee Absence – 배달 시간에 사용할 수없는 주소
- 세관 정책, 규칙 및 규정
패키지를받지 못한 경우 현지 우체국에 연락하여 다시 배달하거나 항목을 즉시 수집할 것을 권합니다. 일반적으로 캐리어는 수집 마감일을 가지고 있으며 한 번에 패키지를 선택하거나 창고로 돌아갈 수 있습니다.
이 일이 발생하면 패키지가 우리에게 돌아올 때 볼 수 있습니다.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
